Author: Monica de la Cerda

Finding more mobile-friendly search results

The following post is from the Google Webmaster Central Blog. When it comes to search on mobile devices, users should get the most relevant and timely results, no matter if the information lives on mobile-friendly web pages or apps. As…

ITIL Definitions for Incident/Problem/Service Request

This post is excerpted from ITIL http://www.itil.org/custom/glossaren/. Listed below please find the ITIL definitions for incidents, problems and service requests to describe a ticket type. Properly marked Ticket Type is required for every TWG ticket created. Incident – An unplanned…