The following represents an approach to assessing Business Service Management (BSM) Maturity over a broad range of common IT and business management areas. This represents how I look at a client’s overall level of maturity from not only a functional management or monitoring area but from their activities, processes and use of those to support and enable BSM. Many client’s have these capabilities today most often within a specific domain area or group (e.g. the network engineers have a network performance tool, etc.). It’s important to understand how they come together through integration, consolidation, etc. to enable BSM.
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