Category: Uncategorized

Finding more mobile-friendly search results

The following post is from the Google Webmaster Central Blog. When it comes to search on mobile devices, users should get the most relevant and timely results, no matter if the information lives on mobile-friendly web pages or apps. As…

BSM Maturity Model

The following represents an approach to assessing Business Service Management (BSM) Maturity over a broad range of common IT and business management areas. This represents how I look at a client’s overall level of maturity from not only a functional…

Free Upgrade to Windows 10

The following is an excerpt from this article. Windows 10 will be free for existing Windows users running versions of the OS, going back to Windows 7. That includes Windows 7, 8, 8.1 and Windows Phone. Microsoft specified it would…

Skype for Business to Replace Lync

The following is an excerpt from this article. Microsoft on Tuesday announced that its Skype brand will soon replace Lync, the software giant’s video and Web conferencing platform for businesses. The new offering, dubbed Skype for Business, will arrive in…

ITIL Definitions for Incident/Problem/Service Request

This post is excerpted from ITIL http://www.itil.org/custom/glossaren/. Listed below please find the ITIL definitions for incidents, problems and service requests to describe a ticket type. Properly marked Ticket Type is required for every TWG ticket created. Incident – An unplanned…

Cycles, Cells and Platters: An Empirical Analysis of Hardware Failures on a Million Consumer PCs

The following post is from Microsoft Research. We present the first large-scale analysis of hardware failure rates on a million consumer PCs. We find that many failures are neither transient nor independent. Instead, a large portion of hardware induced failures…